Crisis Management Survey Report 2015
Steelhenge's latest annual crisis management survey report provides interesting benchmarking data on how organisations prepare for, manage and learn from crises. In 2015 we conducted a survey of 170 professionals involved in crisis management. Respondents were asked about their approach to crisis management and were from 27 countries and predominantly large complex organisations. They represented a range of sectors and functions.
The survey report highlights the risks organisations feel most vulnerable to, how they are preparing to respond to these risks and some of the key challenges faced when implementing successful crisis preparedness programmes and during a live response.
To receive a copy of the survey report, which summarises the results together with our commentary, please complete our Crisis Management Survey request form.
Getting ahead in the reputation game
Reputation and the importance of a good reputation is well understood; for businesses reputation is a vital and valuable commercial asset, albeit intangible. But how do organisations actively protect their reputation and manage the risks to it being damaged? That is a harder question to answer. The 2014 Forbes Insights Survey found that 39 per cent of companies surveyed rated the maturity of their reputation risk programmes as "average" or "below average," and only 19 per cent gave themselves an "A" grade for their capabilities at managing reputation risk. Clearly there is still much to be done – but what? In this article, Steelhenge Managing Director, Dominic Cockram, offers some ideas for consideration and debate.
Andrew Griffin on categorizing crises and managing crises well
In this interview, Andrew Griffin, CEO of the Regester Larkin Group, discusses where crises come from, how to categorise them and tips on how to successfully manage a crisis. More information can be found in Andrew's book: Crisis, Issues and Reputation Management.